The Higher Education Act (HEA) prohibits an institution of higher education from engaging in a "substantial misrepresentation of the nature of its educational program, its financial charges, or the employability of its graduates." 20 U.S.C. §1094(c)(3)(A).
Further, each state must have "a process to review and appropriately act on complaints concerning the institution including enforcing applicable state laws." 34 C.F.R. § 600.9.
The Washington State Board for Community and Technical Colleges (SBCTC) maintains a process to investigate complaints of this nature brought by community and technical college students in the state of Washington.
SBCTC Student Services
PO Box 42495, Olympia, WA 98504-2495
Brooke Allinder, Administrative Assistant
Lower Columbia College
1600 Maple Street, Longview, WA 98632
TTY/Video Relay Service: 7-1-1 or 800.833.6388