Administrative Support

About The Program

---

Administrative support professionals are responsible for performing and coordinating a wide range of activities, managing information flow, providing excellent customer service, and operating and maintaining a wide variety of office equipment. Organizations in a wide variety of industries, including the health care field and medical offices, rely on skilled administrative support staff to keep operations running efficiently and effectively.

Certificate Requirements  

• Communications:

  5 credits - ENGL& 101  English Composition I  OR BUS 119 Business Communications.

• Quantitative Skills:

  5 credits  – BUS 104 Business Math Applications OR MATH 88/98 Pre-College Math II/III OR 5 credits of a higher level math course.

• Human Relations/Social Science:

  5 credits – BUS 144 Management of Human Relations: DIV recommended.

Program Requirements

BUS 100	Foundations of Business Success	3
BTEC 104	Into to Business Technology	5
BTEC 111	Word Processing I	5
BTEC 112	Word Processing II	5
BTEC 130	Electronic Calculators I	1
BTEC 230	Electronic Calculators II	1
BTEC 131	Intro to Spreadsheets	5
BTEC 148	Intro to Outlook	2
BTEC 294	Career Success	2
IT 111	Intro to Windows	4
Electives	ACCT, BTEC, BUS, BTEC, CS, IT or distribution list	1-5

---

Total credits required to earn this certificate: 49-53

---

Students completing this program should acquire the following skills and abilities:

• Communicate professionally in writing and speaking as appropriate to a business-or business-related work environment (GS Communication)
• Apply objective, valid methods of inquiry and problem solving to draw rational, ethical, and coherent conclusions (GS Critical Thinking)
• Apply mathematical information to perform tasks in business and information technology to work environments (GS Numeracy/Quant. Literacy)
• Interact effectively with individuals and groups (GS Interpersonal Relations)
• Demonstrate proficiency in the use of business equipment, computer software, and technology
• Create and manage business documents, spreadsheets, and databases 
• Demonstrate competency in records management
• Demonstrate proficiency in organizational skills and assigning priority
• Demonstrate ethical decision-making

Revised March 2021 (Effective Fall 2021)

Notes:

 Consult an advisor if you have any questions.