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Objectives	Key Performance Indicators
1. Offer a full array of educational programs and support services to meet the diverse needs of Cowlitz and Wahkiakum counties.	a. Participation rate of individuals who live within the College's service district b. Participation rate of diverse student populations c. Enrollment
2. Provide students with the support needed to pursue and achieve their educational goals.	d. Student persistence e. Student progress/completion f. Student satisfaction with support services g. Success of academic support programs h. Faculty-student engagement

 

Strategic Initiative: Simplify our onboarding, advising and related support services to get and keep more students, including those from historically underrepresented groups and vulnerable populations, on the path to completion.

 

Planning Category	Annual Priorities
Academic	Finalize production of an annual schedule.
Diversity/Equity	Identify and partner with culturally specific organizations and community leaders to better understand and support the needs of underrepresented students. Build sustainable multicultural outreach to assist with developing key strategies and planning and delivering events. Create events that encourage community building and sense of belonging, such as Multicultural Grad Night, learning communities, specialized programming, mentoring, etc. Analyze data regarding barriers to onboarding and retaining underrepresented student populations.
Student Engagement	Improve timely and effective communication with students regarding financial aid, transfer, and other services and resources. Develop a campus-wide advising model, including associated training and development. Implement mandatory academic advising for all degree and certificate-seeking students. Create a one-stop service area to assist students with onboarding steps and general questions, and to serve as a student retention hub.
Facilities	Continue to plan for student study-space needs.
Technology	Implement (EAB) Navigate’s advising and onboarding tools, and train faculty, staff, and students to use the platform. Explore implementation of a Customer Relations Management (CRM) system.