Administrative Support

Certificate of Proficiency (COP)

Administrative Support

About The Program

Administrative support professionals are responsible for performing and coordinating a wide range of activities, managing information flow, providing excellent customer service, and operating and maintaining a wide variety of office equipment. Organizations in a wide variety of industries, including the health care field and medical offices, rely on skilled administrative support staff to keep operations running efficiently and effectively.

For a roadmap that identifies the preferred sequencing of courses and other specific recommendations from faculty, please see the corresponding program map(s):

Certificate Requirements  

Program Requirements

BUS 100 Foundations of Business Success 3
BUS 294 Career Success 2
BTEC 104 Into to Business Technology 5
BTEC 111 Word Processing I 5
BTEC 112 Word Processing II 5
BTEC 131 Intro to Spreadsheets 5
BTEC 148 Intro to Outlook 2
BTEC 230 Electronic Calculators II 2
IT 111 Intro to Windows 4
Electives ACCT, BTEC, BUS, BTEC, CS, IT or distribution list 1-5

Diversity and Distribution Lists are available in the Lower Columbia College Catalog located at

Total credits required to earn this certificate: 49-53

Students completing this program should acquire the following skills and abilities:

  • Communicate professionally in writing and speaking as appropriate to a business-or business-related work environment (GS Communication)
  • Apply objective, valid methods of inquiry and problem solving to draw rational, ethical, and coherent conclusions (GS Critical Thinking)
  • Apply mathematical information to perform tasks in business and information technology to work environments (GS Numeracy/Quant. Literacy)
  • Interact effectively with individuals and groups (GS Interpersonal Relations)
  • Demonstrate proficiency in the use of business equipment, computer software, and technology
  • Create and manage business documents, spreadsheets, and databases 
  • Demonstrate competency in records management
  • Demonstrate proficiency in organizational skills and assigning priority
  • Demonstrate ethical decision-making

Revised December 2021 (Effective Summer 2022)


Program planning is based on information available at the time of preparation. It is the student’s responsibility to meet with their LCC advisor. Consult the LCC catalog for LCC graduation requirements. 



Copyright 2022 Lower Columbia College | All Rights Reserved.