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Student Frequently Asked Questions (FAQs)

Due to the pandemic outbreak of COVID-19 and various state orders, we're operating, but doing a lot of things differently right now. You have questions, and we are working hard to get you answers as quickly as possible. If you have a question and don't see the information posted here, please email us at

See also: COVID-19 student page, COVID-19 main page, COVID-19 cloth face coverings, COVID-19 Campus Safety Measures

You can order online or pick up your books at the LCC Bookstore. For current Bookstore hours of operation, please click here.

For Workforce programs, please use the online form for BFET, Early Achievers, Opportunity Grant, or Worker Retraining students; or the online form for Workfirst students.

For students receiving scholarships through the LCC Foundation or another third party (such as AmeriCorps, WIOA, or another agency), use the online scholarship book form.

If you cannot afford your textbooks, apply online for a Student Success Fund book Grant.

Food Services will remain closed until further notice.

Campus remains largely closed to students and visitors, except for students attending classes. Students attending classes will go through a health-screening process at entrance. 

For a current list of What's Open on Campus, please visit our campus closures and emergency information page.

Contact your instructor if you have questions about a specific class. 

All modalities are subject to change in response to governmental orders.

Please see the online schedule for information about specific classes.

Email is a good way to reach people right now; find contact information in our Employee Directory. You can also use Navigate to send a message, or text to some advisors and staff.

We are offering some continuing education classes in an online format with some limited in-person offerings, please check out our course offerings on the Continuing Education webpage

Yes, counselors are available to speak to students either on campus or remotely. See our campus closures and emergency information page for details about what's open on campus. Please also visit the Counseling Services webpage for more information.

Apply for emergency financial assistance through LCC if you need help paying for tuition and fees, books, rent, food, childcare, technology, or other emergency or COVID-19 related expenses.

LCC requires everyone who is not vaccinated to wear a face-covering when working around others. You may be carrying the virus and not even know it. For more information on homemade cloth face covering visit the Centers for Disease Control (CDC) website.

See also: LCC's webpage on cloth face coverings

If you have questions about financial aid, please check your account in ctcLink or contact the Financial Aid department at

The food pantry is operating with some changes to distribution. Please use the Food Pantry request form for food or hygiene-item needs.

Students and/or employees who need an ID card can drop-in to the One-Stop Center in Admissions for assistance. See our campus closures and emergency information page for hours of operation.

International students with questions can email or call (360) 355-0244 with questions.

The Drop-in Wi-Fi Hot Spot in the Student Center (cafeteria) is available for students who just need a place to connect to the Internet. See the campus closures and emergency information page for hours of operation.

In this space, students can access the internet (via indoor Wi-Fi), computers, printers and copiers. Health screening, social distancing and masks are required. Food and beverages are allowed. Up to 25 physically-distanced people can be in the space at one time. Bringing your own device is recommended - the number of computers available for student use is limited.

Wi-Fi access is also available in some parking lots (it's strongest in the Fitness Center, lot "J," and Campus Services/Head Start, lot "I"), and in all buildings on campus (note that access to campus is still restricted; see "Which campus buildings are open?")

*Open when classes are in session. See the Academic Calendar for dates.

New - the Emergency Broadband Benefit Program, provided through the Federal Communications Commission (FCC), will begin accepting applications on May 12, 2021. The program provides a temporary discount on monthly broadband bills for qualifying low-income households. Learn more at

Universal Administrative Services Co. offers Lifeline support (telephone and Internet) for qualifying households. Learn more at

Internet Essentials (by Comcast) is offering 60 days free internet service for income eligible households. Learn more at

Everyone can now access 1.5 million out-of-home Xfinity WiFi hotspots for free: These hotspots are normally located in business areas, retail locations and transit areas. Learn more at

For households with K-12 and/or college students who do not currently have home internet access, Altice Advantage Internet service has extended their free service until the end of the 2019 - 2020 school year (requires installation fee). Learn more at

Income eligible households can sign up for two free months of internet service with the Connect2Compete program. Learn more at

The Connect2Complete program is also available through Mediacom. Learn more at

Lifeline is the FCC's program to help make communications services more affordable for low-income consumers. To help keep Americans connected during the coronavirus pandemic, the FCC has temporarily waived Lifeline usage requirements and general de-enrollment procedures until May 29, 2020. Learn more at

Net Zero is offering 10-hours of dial-up internet service for free per month. Learn more at

See our campus closures and emergency information page for details about what's open on campus. Many of our services reopened for in-person services on July 19, 2021.

The Virtual Welcome Center is also open during normal business hours if you would like to connect remotely (you can connect to a Zoom room from a computer or smartphone). You can call the One-Stop Center at (360) 442-2322 during normal business hours as well.

Normal hours are 8:00 am - 5:00 pm, Monday through Thursday during the summer, and 8:00 am - 5:00 p.m., Monday through Friday during the academic year.

Most college services are being provided remotely. Resources include our new Virtual Welcome Center, our Employee Directory (email is the best way to reach people right now), and the LCC website.

See also: what's open on campus on our campus closures and emergency information page.

LCC courses will continue to be evaluated using letter grades. There are potentially serious repercussions for students in regard to transfer, financial aid, and veterans’ benefits when pass/fail options are utilized. Learn more about LCC’s “Pass/Fail Option” policy in the Academic Policies and Records section of the LCC Catalog.

You can make payments online through ctcLink. Please see our Payment Options webpage for details about paying tuition and fees.

The cashier's window is also open for in-person business. Get the details on our campus closures and emergency information page.

In-person appointments are available! Please see our campus closures and emergency information page for more information.

Our Testing staff is also available via our Virtual Welcome Center to support you and answer your questions.

There are video and written tutorials available on our eLearning Tech Tutorials page. Contact with specific questions.

A limited number of Chromebooks may be available for loan from the LCC Library/Learning Commons. The Learning Commons is not currently open for in-person services, but you can call: (360) 442-2660, email:, or connect via Zoom to get help.

Running Start will continue to operate, with virtually all classes offered online and staff operating remotely. Email them directly at with specific questions.

LCC has enacted an extensive list of safeguards in place, detailed on our COVID-19 Campus Safety Measures webpage. More information is also available on our Campus Closures and Emergency Information page.

Contact Sheila Burgin, Assistant Director Foundation, at for scholarship award questions.

We all need to do our part to keep others in the LCC community safe. Health monitors are stationed at the entrances to LCC facilities to take temperatures and ask screening questions. Anyone with a temperature of 100.4° F or below can proceed to the screening questions. Learn more: COVID-19 Screening Protocol.

Student athletes should contact their coach or the Athletic Department for details.

A limited number of Chromebooks are available for loan from the LCC Library/Learning Commons. Call: (360) 442-2660, email:, or connect via Zoom to get help with a loaner device.

Please also see our campus closures and emergency information page for details about what's open on campus. 

The best source of information on the COVID-19 vaccination process is Cowlitz county's COVID-19 vaccine webpage. You can even sign up to receive email alerts when the page is updated. If you don't live in Cowlitz county, please check your county's department of health website.

Contact Safety & Security

The Safety & Security Office is located in the Student Center on the first floor (main lobby). To reach a campus security office call 2911 from a campus phone or (360) 442-2911 from any other phone.

Director or Student Conduct and Security Services

  Jason Arrowsmith
  Student Center Room 106
  (360) 442-2270

Director of Environmental Health & Safety

  Janel Skreen
  Health & Science Building Room 324
  (360) 442-2273

Vice President of Administration

  Nolan Wheeler
  Administration Building, Rm 203
  (360) 442-2200

Copyright 2018 Lower Columbia College | All Rights Reserved.