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Out of State Student Complaint Process

Lower Columbia College is a participating member of the State Authorization Reciprocity Agreement (SARA).

SARA "is an agreement among member states, districts, and territories that establishes comparable national standards for interstate offerings of postsecondary distance education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. SARA is overseen by a national council and administered by four regional education compacts." (Washington Student Achievement Council Website)

Professional Licensure

Lower Columbia College's online courses and programs do not lead to professional licensure. However, all of our courses and programs are fully accredited and course credits may transfer to university programs that may lead to state professional licensure. Please contact elearning staff with any questions at eLearning@lowercolumbia.edu.

In compliance with the language passed in the Higher Education Opportunity Act of 2008, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency, and with the appropriate state agency for handling complaints in the student's state.


Where to Direct Concerns and Complaints

The Washington Student Achievement Council (WSAC)

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit WSAC Student Complaints for information regarding the WSAC complaint process.

Accrediting Agency

Lower Columbia College is accredited by the Northwest Commission on Colleges and Universities.

For complaints about Academic Dishonesty, Student Code of Conduct, and concerning or threatening behavior, students and staff a can also file a report on our Make a Report webpage.


Complaint Resolution Contacts by State

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Alabama (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.


Online students residing in Alabama may also file a complaint with:

State Portal Entity Contact:
Timothy Vick
Director of Operations and Fiscal Services
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, Alabama 36130
(334) 353-9153
tim.vick@ache.alabama.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Alaska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alaska may also file a complaint with:

State Portal Entity Contact:
Kierke Kussart
Program Coordinator Institutional Authorization
Alaska Commission on Post Secondary Education
P.O. Box 110505
Juneau, AK 99811-0505
(907) 465-6741
kierke.kussart@alaska.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Arizona (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arizona may also file a complaint with:

State Portal Entity Contact:
Lanna Dueck
Executive Director
Arizona SARA Council
2323 W. 14th Street
Tempe, AZ 85281
(480) 517-8226
lanna.dueck@riosalado.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Arkansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arkansas may also file a complaint with:

State Portal Entity Contact:
Alana Boles
Program Director for Private Career and Out-of-State Education
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
(501) 371-2060
alana.boles@sdhe.edu

Online students may file a complaint using our Make A Report page.

Online students residing in California may also contact:

State Portal Entity Contact:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400 
Sacramento, CA 95833 
(916) 431-6959

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Colorado (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Colorado may also file a complaint with:

State Portal Entity Contact:
Heather Delange
Academic Policy Officer
Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
(303) 866-4209
heather.delange@dhe.state.co.us

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Connecticut (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Connecticut may also file a complaint with:

State Portal Entity Contact:
Christon R. Kurker-Stewart, Esq.
Academic Affairs
Office of Higher Education
State of Connecticut
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
Telephone: (860) 947-1820
Fax: (860) 947-1310
ckurker-stewart@ctohe.org

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Delaware (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Delaware may also file a complaint with:

State Portal Entity Contact:
Nick A. Buono
Education Specialist
Delaware Office of Higher Ed
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901
(302) 735-4193
nicholas.buono@doe.k12.de.us

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in the District of Columbia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in the District of Columbia may also file a complaint with:

State Portal Entity Contact:
Angela H. Lee
Executive Director
Higher Education Licensure Commission
Postsecondary Education
Office of the State Superintendent of Education
1050 First St. NE
5th Floor
Washington, DC 20002
(202) 724-2095
Angela.Lee@dc.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Florida (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

State Portal Entity Contact:
Morgan Champion
Director, Postsecondary Reciprocal Distance Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
(850) 245-3212
morgan.champion@fldoe.org

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Georgia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Georgia may also file a complaint with:

State Portal Entity Contact:
Patricia “Pat” Neri
GA-SARA Coordinator
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
(770) 414-3235
GASARA@gnpec.org

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Hawaii (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Hawaii may also file a complaint with:

State Portal Entity Contact:
Bobbi Lum-Mew
Program Administrator
Hawaii Post-Secondary Education Authorization Program
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
(808) 586-7327
hpeap@dcca.hawaii.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Idaho (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Idaho may also file a complaint with:

State Portal Entity Contact:
Valerie Fenske
Idaho Private Colleges & Proprietary Schools Coordinator
Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037
(208) 332-1587
valerie.fenske@osbe.idaho.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Illinois (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Illinois may also file a complaint with:

State Portal Entity Contact:
Nkechi Onwuameze, PhD
Assistant Director for Academic Affairs
Illinois SARA Coordinator
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
(217) 557-7382
sara@ibhe.org

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Indiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Indiana may also file a complaint with:

State Portal Entity Contact:
Ken Sauer
Senior Associate Commissioner and Chief Academic Officer
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 550
Indianapolis, IN 46204-1984
(317) 232-1090
academics@che.in.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Iowa (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Iowa may also file a complaint with:

State Portal Entity Contact:
Lisa Pundt
Compliance Officer 
Iowa College Aid
430 E. Grand Ave., FL 3
Des Moines, IA 50309
(515) 725-3426 | fax: (515) 725-3401
lisa.pundt@iowa.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Kansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kansas may also file a complaint with:

State Portal Entity Contact:
Jennifer Armour
Associate Director
Academic Affairs
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
(785) 430-4288
jarmour@ksbor.org  

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Kentucky (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kentucky may also file a complaint with:

State Portal Entity Contact:
Sarah Levy
Director of Postsecondary Licensing
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
(502) 573-1555
sarah.levy@ky.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Louisiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Louisiana may also file a complaint with:

State Portal Entity Contact:
LeAnn Detillier
Assistant Commissioner for Program Administration
Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
(225) 342-4253
LeAnn.Detillier@la.gov  

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Maine (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maine may also file a complaint with:

State Portal Entity Contact:
Angel Loredo
Higher Education Specialist
Department of Higher Education
23 State House Station
Augusta, Maine 04333-0023
(207) 624-6846
angel.loredo@maine.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Maryland (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maryland may also file a complaint with:

State Portal Entity Contact:
Michael J. Kiphart
Director of Academic Affairs
Maryland Higher Education Commission
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
(410) 767-3041
michael.kiphart@maryland.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Massachusetts (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Massachusetts may also file a complaint with:

State Portal Entity Contact:
Alex Nally
SARA Coordinator
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
(617) 994-6910
SARAInquiries@dhe.mass.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Michigan (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Michigan may also file a complaint with:

State Portal Entity Contact:
James R. Farhat, Specialist
Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Schools and Licensing
P.O. Box 30018
Lansing, MI 48909
(517) 241-4274
farhatj@michigan.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Minnesota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Minnesota may also file a complaint with:

State Portal Entity Contact:
Betsy Talbot
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
(651) 259-3965
Betsy.Talbot@state.mn.us

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Mississippi (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Mississippi may also file a complaint with:

State Portal Entity Contact:
Menia Dykes
Director of Accreditation
Mississippi Institutions of Higher Learning
3825 Ridgewood Road
Jackson, MS 39211
(601) 432-6372
mdykes@mississippi.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Missouri (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Missouri may also file a complaint with:

State Portal Entity Contact:
Leroy Wade
Assistant Commissioner
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
(573) 751-2361
leroy.wade@dhe.mo.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Montana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Montana may also file a complaint with:

State Portal Entity Contact:
Joe Thiel
Director of Academic Policy and Research
Office of the Commissioner of Higher Education
Montana University System
P.O. Box 203201
Helena, MT 59620-3201
(406) 422-8455
jthiel@montana.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Nebraska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nebraska may also file a complaint with:

State Portal Entity Contact:
Kathleen L. Fimple, Ph.D.
Academic Programs Officer
Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
(402) 471-0030
Kathleen.Fimple@nebraska.gov 

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Nevada (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nevada may also file a complaint with:

State Portal Entity Contact:
Crystal Abba
Vice Chancellor for Academic & Student Affairs
Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
(775) 784-4901
crystal_abba@nshe.nevada.edu 

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in New Hampshire (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Hampshire may also file a complaint with:

State Portal Entity Contact:
Michael D. Seidel
Director of the Division of Higher Education
Higher Education Commission 
New Hampshire Department of Education 
101 Pleasant Street
Concord, NH 03301-3494
michael.seidel@doe.nh.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in New Jersey (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Jersey may also file a complaint with:

State Portal Entity Contact:
Eric Taylor, Esq.
Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State St., 4th FL
P.0. Box 542
Trenton, NJ 08625
(609) 984-3738
eric.taylor@oshe.nj.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in New Mexico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Mexico may also file a complaint with:

State Portal Entity Contact:
Jeneva iRosi
General Counsel 
New Mexico Higher Education Department 
2044 Galisteo Street Suite 4
Santa Fe, NM 87505-2100
(505) 476-8402
Jeneva.LiRosi@state.nm.us 

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in New York (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New York may also file a complaint with:

State Portal Entity Contact:
Owen Donovan
Supervisor, Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
(518) 474-1551
IHEauthorize@nysed.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in North Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Carolina may also file a complaint with:

State Portal Entity Contact:
Terrence R. Scarborough, M.P.A.
Director of SARA-NC
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
(919) 549-8614 (ext. 4660)
tscarborough@ncseaa.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in North Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Dakota may also file a complaint with:

State Portal Entity Contact:
Dr. Richard Rothaus
Vice Chancellor for Academic and Student Affairs
North Dakota University System
600 E. Boulevard Ave., Dept. 215
Bismark, ND 58505-0230
(701) 328-4136
richard.rothaus@ndus.edu  

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Ohio (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Ohio may also file a complaint with:

State Portal Entity Contact:
Matt Exline 
Assistant Director of Program Approval Operations 
Ohio Department of Higher Education
25 South Front Street 
Columbus, OH  43215 
(614) 728-3095
mexline@regents.state.oh.us 

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Oklahoma (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oklahoma may also file a complaint with:

State Portal Entity Contact:
Daniel Archer
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Ste. 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
(405) 225-9142
darcher@osrhe.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Oregon (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oregon may also file a complaint with:

State Portal Entity Contact:
Sean Pollack
Program Administrator
Higher Education Coordinating Commission
255 Capitol Street NE
Salem, OR 97310
(503) 947-5925
sean.pollack@state.or.us

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Pennsylvania (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Pennsylvania may also file a complaint with:

State Portal Entity Contact:
Gina Wetten
Higher Education Associate II
Department of Education
Division of Higher and Career Education
333 Market Street 
Harrisburg, PA 17126
(717) 265-7723
giwetten@pa.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Rhode Island (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Rhode Island may also file a complaint with:

State Portal Entity Contact:
Paula Szulc
Associate Commissioner for Student Success
RI Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, Rhode Island 02886-1304
(401) 736-1100
Paula.Szulc@riopc.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in South Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Carolina may also file a complaint with:

State Portal Entity Contact:
Clay Barton
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
(803) 737-7781
Cbarton@che.sc.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in South Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Dakota may also file a complaint with:

State Portal Entity Contact:
Katie Hubbart
Academic Affairs Specialist
South Dakota SARA Coordinator
South Dakota Board of Regents
306 East Capitol Ave., Suite 200
Pierre, SD 57501
(605) 773-3455
Katie.Hubbart@sdbor.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Tennessee (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Tennessee may also file a complaint with:

State Portal Entity Contact:
Julie Woodruff
Assistant Executive Director and Lead Attorney for DPSA
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
(615) 253-8857
julie.woodruff@tn.gov

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Texas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Texas may also file a complaint with:

State Portal Entity Contact:
Jessica Acton
Program Director, Academic Quality and Workforce
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, TX 78711
(512) 427-6214
jessica.acton@thecb.state.tx.us

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Utah (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Utah may also file a complaint with:

State Portal Entity Contact:
Cynthia “Cyd” Grua
Office of the Commissioner for Higher Education
Utah System of Higher Education
Board of Regents Building, The Gateway
60 S 400 W
Salt Lake City, Utah 84111
(801) 321-7152
cgrua@ushe.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Vermont (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Vermont may also file a complaint with:

State Portal Entity Contact:
Cassandra Ryan
School Finance Analyst
Vermont Agency of Education
120 State St.
Montpelier, VT 05620
(802) 479-8545
Cassandra.Ryan@vermont.gov 

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Virginia may also file a complaint with:

State Portal Entity Contact:
Darlene Derricott
Director of Academic Services
State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
(804) 225-2621
DarleneDerricott@schev.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Washington (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington.

For information, contact SBCTC Student Services.
PO Box 42495, Olympia, WA 98504-2495
(360) 704-4315

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in West Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in West Virginia may also file a complaint with:

State Portal Entity Contact:
Mark Stotler
Director of Academic Programming
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
(304) 558-0262
mark.stotler@wvhepc.edu

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Wisconsin (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wisconsin may also file a complaint with:

State Portal Entity Contact:
Monique Currie
Policy Advisor
Policy and Government Relations
Wisconsin Technical College System Office
4622 University Ave., PO Box 7874
Madison, WI 53707-7874
(608) 266-2449
Monique.Currie@wtcsystem.edu 

If, after exhausting resolution options at Lower Columbia Community College (talking with their instructor, the Dean of the related department, etc.), online students residing in Wyoming (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wyoming may also file a complaint with:

State Portal Entity Contact:
Larry Buchholtz
Fiscal Operations Team Manager 
State of Wyoming
Wyoming Community College Commission
2300 Capitol Ave., 5th Floor, Suite B
Cheyenne, WY 82002
(307) 777-7068
larry.buchholtz@wyo.gov

 

Background

eLearning is an important part of Lower Columbia College, with many students participating in federal financial aid. Recent amendments to the Higher Education Act of 1965 include changes in regulation that may impact online, distance, and correspondence education providers. Specifically:

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located, or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request. (Authority: 20 U.S.C. 1001 and 1002).


The following person has been designated to handle inquiries regarding non-discrimination, equal opportunity, affirmative action or the ADA policies or for Title IX/504 compliance issues:

Director of Human Resources & Legal Affairs

Lower Columbia College
1600 Maple Street, Longview, WA 98632

  (360) 442-2120
TTY/Video Relay Service: 7-1-1 or (800) 833-6388

College publications available in alternate formats on request.

Please contact Disability Support Services

  (360) 442-2340

Copyright 2018 Lower Columbia College | All Rights Reserved.