About the Program

Administrative support professionals are responsible for performing and coordinating a wide range of activities, managing information flow, providing excellent customer service, and operating and maintaining a wide variety of office equipment. Many organizations across a wide variety of industries, including the health care field and medical offices, rely on skilled administrative support staff to keep operations running efficiently and effectively.

For a roadmap that identifies the preferred sequencing of courses and other specific recommendations from faculty, please see the corresponding program map(s):

• Medical Reception Certificate of Proficiency (COP)

Certificate Requirements

Total credits required to earn this certificate: 51 credits and pass each course listed in program requirements with a C or better.

LCC students must meet distribution requirements for associate degrees and specific certificates. See Diversity and Distribution Lists for more information.

General Education Requirements

• Communications:
  
  

  5 credits - ENGL& 101 English Composition I OR
  BUS 119 Business Communications.

• Quantitative Skills:
  
  

  5 credits – BUS 104 Business Math Applications 

• Human Relations / Social Science:
  
  

  5 credits – BUS 144 Management of Human Relations:DIV recommended.

Program Requirements

Course Code	Course Title	Number of Credits
BUS 100	Foundations of Business Success	3
BTEC 104	Intro to Business Technology	5
BTEC 111	Word Processing I	5
BTEC 165	Culture Awareness f/Healthcare Professionals:DIV	5
BTEC 171	Medical Reception Procedures	3
BTEC 181 OR MEDA 101	Medical Terminology I OR Medical Vocabulary I	3
BTEC 182 OR MEDA 102	Medical Terminology II OR Medical Vocabulary II	3
BTEC 230	Electronic Calculators II	2
BUS 294	Career Success	2
IT 111 (was CS 111)	Intro to Windows	4
HLTH 105	First Aid/CPR/BB Pathogens	1

Program Outcomes

Students completing this program should acquire the following skills and abilities:

• Communicate professionally in writing and speaking as appropriate to a business-or business-related work environment (GS Communication)
• Apply objective, valid methods of inquiry and problem solving to draw rational, ethical, and coherent conclusions (GS Critical Thinking)
• Apply mathematical information to perform tasks in business and information technology to work environments (GS Numeracy/Quant. Literacy)
• Interact effectively with individuals and groups (GS Interpersonal Relations)
• Demonstrate proficiency in the use of business equipment, computer software, and technology for medical offices
• Create and manage business documents, spreadsheets, and databases
• Demonstrate competency in records management
• Demonstrate proficiency in organizational skills and assigning priority
• Demonstrate ethical decision-making

Notes

Revised December 2021 (effective Summer 2022)

Consult an advisor if you have any questions.