Student Complaint Process: Title IV

The Higher Education Act (HEA) prohibits an institution of higher education from engaging in a "substantial misrepresentation of the nature of its educational program, its financial charges, or the employability of its graduates." 20 U.S.C. §1094(c)(3)(A).

Further, each state must have "a process to review and appropriately act on complaints concerning the institution including enforcing applicable state laws." 34 C.F.R. § 600.9.

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The Washington State Board for Community and Technical Colleges (SBCTC) maintains a process to investigate complaints of this nature brought by community and technical college students in the state of Washington.

For information please contact

SBCTC Student Services
PO Box 42495, Olympia, WA 98504-2495

Brooke Allinder, Administrative Assistant

  ballinder@sbctc.edu
  (360) 704-4315