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Frequently Asked Questions (FAQs) - All Audiences

For login issues: Try using an incognito (private) browser window in your favorite browser. The incognito (private) mode is usually accessible through the menu at the top right corner of the screen.

  • Google Chrome: click on three vertical dots on top right and select "incognito" window
  • Brave: click on little red circle with a house on top right and select "private" window
  • DuckDuckGo - allows you to browse privately all the time

For online payment issues: Type "gateway.ctclink.us" into your browser window for best results.

Try the ctcLink Reference Center if you need help with a particular process in the system (scroll down the page a bit to find the "9.2 Self Service" instructions). Try using the search box to quickly locate what you need.

 Frequently Asked Questions (FAQs) - Employees

Have a question about ctcLink not covered in the FAQs? Submit a question!

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